Solicitor for Consumer Rights Law in Lija

I bought a set of kitchen appliances online and, as with any product, opened the box to check the item, which is undamaged and unused. I decided within a few days that I didn’t need it and want to return it under the standard 14-day right, but the seller is refusing, saying the box was opened and it can no longer be resold as new.

I bought a used car from a dealer in Birkirkara and within a week the engine started making a loud knocking noise. A mechanic told me it needs major work. The dealer says used cars are sold as-is and won’t help. Is that actually true under Maltese law?

My smartphone stopped charging properly while still under the manufacturer’s warranty. I brought it to the authorised repair centre in Malta over two months ago and it is still ‘being assessed’. I use this phone for work and this delay is becoming a real problem. Is there a legal limit on how long a repair can take?

I paid online for tickets to an event in Malta through the organiser’s own website. The payment went through and I got a confirmation email, but the tickets themselves never arrived and now nobody replies to my emails or calls. What can I actually do to get my money back?

I placed one order on a Maltese online shop and my bank statement shows I was charged twice for the exact same amount on the same day. I only received one item. Customer service keeps saying they will ‘look into it’ but three weeks have passed with no refund.

My flight departing from Malta International Airport was cancelled two days before departure due to what the airline called ‘operational reasons’. Instead of a cash refund, they are only offering a travel voucher valid for one year. I would rather have my money back. Can they force me to accept a voucher?

I had dinner with friends at a restaurant in St Julian’s and when the bill came, there was an automatic 10 percent service charge added that was never mentioned on the menu or when we ordered. Are restaurants allowed to just add this without telling customers beforehand?

I bought a sofa from a Maltese furniture website two weeks ago and paid in full. It has not been delivered yet but I changed my mind and want to cancel the order. The company is saying that because it was custom-coloured, cancellation is not possible. Is that legal?