Solicitor for Consumer Rights Law in B’Kara

I cancelled a monthly subscription box service based in Malta through their app three months ago, and I even received a cancellation confirmation email at the time, but they have continued charging my card every month since. Support keeps saying my cancellation ‘didn’t go through’ on their end.

I joined a gym in Sliema on what I thought was a monthly rolling membership, but three months in I found out the contract actually locks me in for 24 months with a heavy exit fee. Nobody explained this clearly when I signed up at the front desk. Can I get out of it?

My flight departing from Malta International Airport was cancelled two days before departure due to what the airline called ‘operational reasons’. Instead of a cash refund, they are only offering a travel voucher valid for one year. I would rather have my money back. Can they force me to accept a voucher?

I bought a used car from a dealer in Birkirkara and within a week the engine started making a loud knocking noise. A mechanic told me it needs major work. The dealer says used cars are sold as-is and won’t help. Is that actually true under Maltese law?

A salesperson came to my house in Mosta unannounced and, after a long pitch, I ended up signing a contract for a water filtration system I did not really want. I signed the same evening under pressure and paid a deposit by card. Two days later I regretted it. Can I still cancel?

I placed one order on a Maltese online shop and my bank statement shows I was charged twice for the exact same amount on the same day. I only received one item. Customer service keeps saying they will ‘look into it’ but three weeks have passed with no refund.

My smartphone stopped charging properly while still under the manufacturer’s warranty. I brought it to the authorised repair centre in Malta over two months ago and it is still ‘being assessed’. I use this phone for work and this delay is becoming a real problem. Is there a legal limit on how long a repair can take?

I had dinner with friends at a restaurant in St Julian’s and when the bill came, there was an automatic 10 percent service charge added that was never mentioned on the menu or when we ordered. Are restaurants allowed to just add this without telling customers beforehand?