Solicitor for Consumer Rights Law in Attard

I ordered a laptop from an online store based in Malta and when the box arrived the casing was cracked along one corner. The seller is now claiming it must have happened during shipping and is refusing to replace it or refund me. I still have the original packaging and photos I took right after opening the box. What are my options here?

My mobile phone contract with a Maltese provider was supposed to end after two years, but I only found out three months after it silently renewed for another 24 months because I kept getting charged the same monthly fee. I never received a renewal notice. Can I cancel now without penalty?

My smartphone stopped charging properly while still under the manufacturer’s warranty. I brought it to the authorised repair centre in Malta over two months ago and it is still ‘being assessed’. I use this phone for work and this delay is becoming a real problem. Is there a legal limit on how long a repair can take?

I bought what was advertised as an authentic designer handbag through an online marketplace, paying through the platform’s checkout, but the item that arrived is clearly a counterfeit. The individual seller is not responding to messages anymore. What can I do, and does the marketplace itself have any responsibility?

I bought a sofa from a Maltese furniture website two weeks ago and paid in full. It has not been delivered yet but I changed my mind and want to cancel the order. The company is saying that because it was custom-coloured, cancellation is not possible. Is that legal?

I signed up for a holiday timeshare package at a presentation in Malta four days ago and paid an initial deposit. I have since read the contract properly and want out. The salesperson is now saying deposits are non-refundable regardless of timing. Is that enforceable?

I joined a gym in Sliema on what I thought was a monthly rolling membership, but three months in I found out the contract actually locks me in for 24 months with a heavy exit fee. Nobody explained this clearly when I signed up at the front desk. Can I get out of it?

I bought a set of kitchen appliances online and, as with any product, opened the box to check the item, which is undamaged and unused. I decided within a few days that I didn’t need it and want to return it under the standard 14-day right, but the seller is refusing, saying the box was opened and it can no longer be resold as new.