Solicitor for Consumer Rights Law in Msida

I had dinner with friends at a restaurant in St Julian’s and when the bill came, there was an automatic 10 percent service charge added that was never mentioned on the menu or when we ordered. Are restaurants allowed to just add this without telling customers beforehand?

I bought a set of kitchen appliances online and, as with any product, opened the box to check the item, which is undamaged and unused. I decided within a few days that I didn’t need it and want to return it under the standard 14-day right, but the seller is refusing, saying the box was opened and it can no longer be resold as new.

I bought what was advertised as an authentic designer handbag through an online marketplace, paying through the platform’s checkout, but the item that arrived is clearly a counterfeit. The individual seller is not responding to messages anymore. What can I do, and does the marketplace itself have any responsibility?

I ordered a laptop from an online store based in Malta and when the box arrived the casing was cracked along one corner. The seller is now claiming it must have happened during shipping and is refusing to replace it or refund me. I still have the original packaging and photos I took right after opening the box. What are my options here?

I bought a sofa from a Maltese furniture website two weeks ago and paid in full. It has not been delivered yet but I changed my mind and want to cancel the order. The company is saying that because it was custom-coloured, cancellation is not possible. Is that legal?

My mobile phone contract with a Maltese provider was supposed to end after two years, but I only found out three months after it silently renewed for another 24 months because I kept getting charged the same monthly fee. I never received a renewal notice. Can I cancel now without penalty?

I bought tickets to a concert in Malta from a ticket resale website, not the original organiser, paying a marked-up price. The event has now been officially cancelled and the original organiser is refunding face-value tickets, but the resale site is refusing to refund the markup I paid them. Do I have any claim against the resale platform?

I was browsing an electronics website registered in Malta and the listed price for a television was clearly shown as one figure, but at checkout it charged me a higher amount and only afterwards did I notice the difference on my bank statement. I only realised a few days later. Can I demand the lower price or a refund of the difference?