Solicitor for Consumer Rights Law in Mosta

I received a gift voucher for a restaurant in Valletta as a present, but by the time I tried to use it, the shop said it had expired six months after issue and refused to accept it, even for partial value. Is such a short expiry period even allowed?

My flight departing from Malta International Airport was cancelled two days before departure due to what the airline called ‘operational reasons’. Instead of a cash refund, they are only offering a travel voucher valid for one year. I would rather have my money back. Can they force me to accept a voucher?

My mobile phone contract with a Maltese provider was supposed to end after two years, but I only found out three months after it silently renewed for another 24 months because I kept getting charged the same monthly fee. I never received a renewal notice. Can I cancel now without penalty?

I signed up for a holiday timeshare package at a presentation in Malta four days ago and paid an initial deposit. I have since read the contract properly and want out. The salesperson is now saying deposits are non-refundable regardless of timing. Is that enforceable?

I ordered a laptop from an online store based in Malta and when the box arrived the casing was cracked along one corner. The seller is now claiming it must have happened during shipping and is refusing to replace it or refund me. I still have the original packaging and photos I took right after opening the box. What are my options here?

I bought what was advertised as an authentic designer handbag through an online marketplace, paying through the platform’s checkout, but the item that arrived is clearly a counterfeit. The individual seller is not responding to messages anymore. What can I do, and does the marketplace itself have any responsibility?

I had dinner with friends at a restaurant in St Julian’s and when the bill came, there was an automatic 10 percent service charge added that was never mentioned on the menu or when we ordered. Are restaurants allowed to just add this without telling customers beforehand?

I placed one order on a Maltese online shop and my bank statement shows I was charged twice for the exact same amount on the same day. I only received one item. Customer service keeps saying they will ‘look into it’ but three weeks have passed with no refund.