Bought event tickets from a resale site and the event was cancelled

Resale platforms operating as traders towards consumers remain subject to the same fair-dealing standards under the Consumer Affairs Act, Chapter 378 of the Laws of Malta, and their own terms of service will usually set out what happens if an event is cancelled, so the first step is reviewing exactly what those terms promised regarding cancellations. Even where a platform's terms try to limit refunds to face value only, such a term could potentially be challenged as unfair if it was not clearly brought to your attention or unreasonably shifts all risk onto the consumer. Send the resale platform a written complaint clearly stating the event was cancelled and requesting a full refund of what you actually paid, including any service fees or markup. If they refuse, you can complain to the Malta Competition and Consumer Affairs Authority (MCCAA) and consider bringing a claim before the Consumer Claims Tribunal to recover the difference.