Questions and answers about Consumer Rights Law
I joined a gym in Sliema on what I thought was a monthly rolling membership, but three months in I found out the contract actually locks me in for 24 months with a heavy exit fee. Nobody explained this clearly when I signed up at the front desk. Can I get out of it?
I placed one order on a Maltese online shop and my bank statement shows I was charged twice for the exact same amount on the same day. I only received one item. Customer service keeps saying they will ‘look into it’ but three weeks have passed with no refund.
Timeshare company in Malta won’t let me exit despite the cooling-off period 1 answer
1 answerI signed up for a holiday timeshare package at a presentation in Malta four days ago and paid an initial deposit. I have since read the contract properly and want out. The salesperson is now saying deposits are non-refundable regardless of timing. Is that enforceable?
A salesperson came to my house in Mosta unannounced and, after a long pitch, I ended up signing a contract for a water filtration system I did not really want. I signed the same evening under pressure and paid a deposit by card. Two days later I regretted it. Can I still cancel?
My flight departing from Malta International Airport was cancelled two days before departure due to what the airline called ‘operational reasons’. Instead of a cash refund, they are only offering a travel voucher valid for one year. I would rather have my money back. Can they force me to accept a voucher?
I ordered a dining table from a shop in Qormi and paid a deposit, with the balance due on delivery. The delivery date has been pushed back three times over three months, each time with a vague excuse. I am starting to think the order was never actually placed. What are my rights?
I rented an apartment in Sliema for two years and moved out leaving it in reasonable condition, but the landlord is refusing to return my deposit, listing normal scuff marks and a slightly faded curtain as ‘damage’. Is this something the Consumer Claims Tribunal can even help with, or is this a different process entirely?
I was browsing an electronics website registered in Malta and the listed price for a television was clearly shown as one figure, but at checkout it charged me a higher amount and only afterwards did I notice the difference on my bank statement. I only realised a few days later. Can I demand the lower price or a refund of the difference?
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