Solicitor for Consumer Rights Law in Valletta

I cancelled a monthly subscription box service based in Malta through their app three months ago, and I even received a cancellation confirmation email at the time, but they have continued charging my card every month since. Support keeps saying my cancellation ‘didn’t go through’ on their end.

My smartphone stopped charging properly while still under the manufacturer’s warranty. I brought it to the authorised repair centre in Malta over two months ago and it is still ‘being assessed’. I use this phone for work and this delay is becoming a real problem. Is there a legal limit on how long a repair can take?

My mobile phone contract with a Maltese provider was supposed to end after two years, but I only found out three months after it silently renewed for another 24 months because I kept getting charged the same monthly fee. I never received a renewal notice. Can I cancel now without penalty?

I placed one order on a Maltese online shop and my bank statement shows I was charged twice for the exact same amount on the same day. I only received one item. Customer service keeps saying they will ‘look into it’ but three weeks have passed with no refund.

I joined a gym in Sliema on what I thought was a monthly rolling membership, but three months in I found out the contract actually locks me in for 24 months with a heavy exit fee. Nobody explained this clearly when I signed up at the front desk. Can I get out of it?

I ordered a dining table from a shop in Qormi and paid a deposit, with the balance due on delivery. The delivery date has been pushed back three times over three months, each time with a vague excuse. I am starting to think the order was never actually placed. What are my rights?

I bought tickets to a concert in Malta from a ticket resale website, not the original organiser, paying a marked-up price. The event has now been officially cancelled and the original organiser is refunding face-value tickets, but the resale site is refusing to refund the markup I paid them. Do I have any claim against the resale platform?

I bought a used car from a dealer in Birkirkara and within a week the engine started making a loud knocking noise. A mechanic told me it needs major work. The dealer says used cars are sold as-is and won’t help. Is that actually true under Maltese law?