Warranty repair took over two months and phone still doesn’t work

While Maltese law does not fix one universal number of days for every repair, the Consumer Affairs Act, Chapter 378 of the Laws of Malta, requires that any repair or replacement carried out under a guarantee or statutory conformity right be completed within a reasonable time and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which you need them. Two months for a common repair on a device you rely on for work is likely to exceed what counts as reasonable in most circumstances. Send the repair centre a written complaint referencing the delay, asking for a firm completion date or, alternatively, a replacement device or refund if the repair cannot be completed promptly. If they do not respond adequately, you can involve the Malta Competition and Consumer Affairs Authority (MCCAA), and ultimately bring a claim to the Consumer Claims Tribunal to compel a remedy.